5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of continuing excellent management procedures.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether they are doing their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you see whether the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it’s important to implement a system of verification and quality management to ensure that issues connected with the lack of doing these jobs do not begin to happen.
In this article we’ll talk five (5) simple steps to improving your security guard service and achieving everything you picture as your perfect keyholding company london.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security company and inquire does it look adequate.
It is also the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic fit for your house is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this guard and it gives you a chance to request a different guard if you think that it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his delegated property isn’t quite as complete. We call the orientation to the delegated property”Website Specific Training”. Find out what your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double lender?
• How thoroughly are your post orders explained?
Determine the response to each of the questions and be sure that they match what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes into preparing a guard to operate at your property.
Protect supervision is among the more important factors of very good security guard service. When security companies provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they begin to feel that their work isn’t significant and they begin to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the 2 methods of remote oversight that prove most effective are: Officer Check-Ins
If your guards must produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are in your property. These monitoring systems allow the security guard company to track the log and time the activity of the guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the security guard company provides a way of making sure that each guard is secure and alert. By having guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is happening with your security while you are not there. During these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure that the consultant isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.